نسخه انگلیسی کتاب "این تفکر طراحی خدمات است" (فایل تورنت) This is Service Design Thinking
This book outlines a contemporary approach for service innovation." This is Service Design Thinking."introduces a new way of thinking to beginners but also serves as a reference for professionals. It explains the approach, its background, process, methods and tools and connects theory to contemporary case studies. A set of 23 international authors created this interdisciplinary textbook applying exactly the same user-centered and co-creative approach it preaches.
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